For Multimedia Experience, I was assigned a project called Coaching People through Automation. I chose to focus on the process of using an Amazon locker as they were becoming quite popular at the time. I came up with a collection of user journeys as I conducted research to help me discern what people actually experience as they use the locker and what their touch-points would be throughout the process. I created an idea for an app called Ease that would make the process of using an amazon locker as seamless as possible, especially for new users and people that may need a little extra help with the automated processes of the 21st century.